Learn Whatsapp Marketing With this Complete Course Beginning to advanced

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Teknikforce

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hello guys welcome to the first lesson of the course whatsapp marketing hero in this lesson we're going to talk about why do you need whatsapp marketing whatsapp is a useful and powerful messaging app that anyone can use be it for personal use and also for business purposes if you want to use a free messaging app for connecting with your friends and family you can download the whatsapp messaging personal app like what you see here for business purposes you can download the whatsapp business app to showcase your business profile and connect directly with their customers or potential customers that you are winning over to convert them as your regular customers when you use the whatsapp personal app sending too many messages might put your account at risk this is where whatsapp business is better to use showcasing your business is possible on the whatsapp business app you can use features such as the status to show a demo on your product and remember to build a trusting relationship with your regular and potential customers give value and don't make every message you send them about making a sale or you might risk losing your potential customers you can even use the whatsapp web by going to web.whatsapp.com if you want to sync your whatsapp mobile app on your computer doing this will allow you to compose your messages using your computer's keyboard rather than typing on your mobile phone you can quickly compose messages send photos and any media from your computer whatsapp web mirrors your whatsapp personal app on your mobile phone it saves you time when you're busy working on your computer there are more than one billion active users on whatsapp it's also the most widely used messaging app today it's a free platform that anyone can use to send messages to anyone under whatsapp contact lists whatsapp is the most popular messenger application that is widely used globally we can take a look at the number of people who use whatsapp let's check the chart for the number of people of reach per country as you can see here it reaches the number of people in saudi arabia about 73 percent in malaysia it reaches 68 of the people in germany it reaches 65 of the people and in brazil and mexico it reaches about 56 percent of the people who use whatsapp in the united states only about 30 million are using whatsapp which is a smaller percentage but in countries like india over 400 million people are using whatsapp whatsapp has a very wide global reach and if you use the app you can impact people and you can talk to people in your country with that you have a great number of chances to reach your target market in uk 84 of 25 to 34 year old people use whatsapp and in this country more women use whatsapp than men in the u.s there are also more users in the age group of 25 to 34 but with 42 percent users and there are more men who use whatsapp than women in the united states whatsapp is used by billions of people to send billion messages and millions of voice calls every day it shows us that people rely on whatsapp for calling sending sms or any media for their communication needs there are even countries like malaysia that use whatsapp as their source to get daily news and updates while whatsapp is the most widely used communication tool for most countries there are also countries where whatsapp is blocked by governments as it became the tool for communication in dangerous situations people communicate fast with the help of messaging services and tons of active users are making use of the features of whatsapp and smart businesses are using it to the benefit of their business there are lots of ways you can use whatsapp as one of your marketing strategies you can provide fast and real-time customer service to your customers you can get in touch with their customers and respond to their inquiries and solve their issues right away doing this will help your customers experience great support from your business after purchase support is important for customers if your product is great but then your customer support is bad especially when complaints arise it will make your business be rated low by your customers it will ruin your businesses good reputation by word of mouth and bad reviews turning off your potential customers send exclusive discounts on whatsapp if you have a list of customers and they are aware that your business does have a whatsapp account you can use it to send exclusive offers and promotions to your customers in addition you can send vouchers or coupons as discount privileges to encourage your customers to purchase the products or services that you offer as they will get a huge discount people love getting discounts so even if they don't need your products or services yet offering coupons where they can get huge discounts will urge them to buy from you send creative promotions to your contact list whatsapp is not limited to sending plain text messages to people on your list you can send messages as videos which you can use to promote new products or services as people love watching videos than reading text-based products or still photo promotions you can also share pictures that you have created for a particular campaign for an upcoming product that your customers can look forward to you can also share voice messages if you prefer sending recorded voice messages especially if you're in a hurry ask for reviews and ratings you can use whatsapp to ask your customers to give a review of a product or service that they have experienced or used from your business just give them the link where they can fill out the survey and they'll be glad to fill it up for you especially if they have a good experience with their business now that you have learned about why do you need whatsapp marketing we can now proceed to the next topic which is whatsapp personal app i'll see you there hello guys in this lesson we're going to talk about whatsapp personal app there are two kinds of whatsapp apps first is the whatsapp personal app which is dedicated for personal use and you must avoid using it for business purposes the second one is the whatsapp business app which is meant exclusively for businesses to send sms messages to your customers send promotions and marketing updates this app should not be used for sending personal messages to your friends each app has its own purpose and should not be used interchangeably whatsapp is a social media service that is intended for sending mobile messages to your contacts as texts or calling them via voice or via video chat for free people rely on the free messaging app since they won't be paying their mobile courier just to send a simple sms message to anyone on their contacts list messages can include text videos audios or any files to send them to your friends family or your colleagues it's an easy way to connect with people you just need to download the mobile app from your play store if you're using an android phone and the apple store if you're using an apple mobile device you also need an internet connection to be able to send messages to any of your whatsapp contacts whatsapp personal app is a simple and secure messaging app that you can use to connect with your loved ones you can send simple text messages with emojis send a video a voice message or even share your location you can create groups to organize your contacts groups can be dedicated for your family friends co-workers or team that you're building for a particular event creating groups can help you share messages photos and videos with up to 256 people at once it will save you time in sending the same messages to different people in your whatsapp contacts list in addition you can use the personal app to have voice calls to talk to your family wherever they are all over the world you can enjoy a face-to-face conversation with your loved ones without worrying about the cost of data charges with their end-to-end encryption you can count on whatsapp to protect your messages and calls so that you and their loved ones can have a secure way of communication you can also send documents on whatsapp like pdf documents spreadsheets without using your email to send such documents and share your files to your contacts you have to know that there's a limit of 100 mb file size that you can share now that you know what whatsapp personal app is we can now proceed to the next topic which is whatsapp business i'll see you there hello guys in this lesson we're going to talk about whatsapp business app whatsapp business is a different mobile application from whatsapp that is intended for small businesses it's also free to download take note that when you have a whatsapp personal app and you've decided on using the whatsapp business app you need to have different mobile numbers to register your personal and business accounts with if you only have one mobile number and there's a need to use the whatsapp business app then you have to say goodbye to your personal app and use the same mobile number for your business app it will be easier to respond to your customers using the whatsapp business app you can even set auto replies if customers send you the same message and instead of answering the same questions every day you can set a default answer to such question this is very helpful if you're a very busy business owner who needs less time in handling thousands of messages every day let's face it if you reply to each message and compose a message that is different from every individual it will take your whole day just responding to those messages this business app will help you save time in using the app so you can spend more time in more important business activities you can also showcase your business by creating a business profile with the information that your customers will need if they want to go to your local business address know more about your business through your website or contact you facebook owns whatsapp so a feature of whatsapp business that is driving inquiries from your facebook pages advertisements to your whatsapp business account is available so if your potential customers click the message button in your facebook ads they will be directed to your whatsapp business account remember that you need to set it in your facebook ads manager before you start running your ads whatsapp business for android was launched in january 2018 while the better version of whatsapp business for ios mobile phones was introduced a month after whatsapp business for android was launched businesses can now enjoy the benefits of the features of whatsapp business regardless if you're using an android or an ios mobile phone they're both usable in both platforms whatsapp business app charges businesses on messages that are not attended to for more than 24 hours this feature of the app encourages business owners to provide good customer service and build a good trusting relationship with their customers we all hate it if our inquiries or complaints are not attended to right away this benefits the customers in a way that their concerns are addressed by these business owners using whatsapp business in less than 24 hours there are features on the business app which is not available to the personal app we will go through each feature as we go into the next chapters hello guys welcome to the chapter setting up your whatsapp in this lesson we're going to talk about installing and activating whatsapp whatsapp is the most widely used messaging apps today now we're going to download and install whatsapp for the first time for android users use your play store to search for whatsapp while for apple users you can use the app store to search for whatsapp in this demonstration we'll be using an android phone so you'll be seeing the play store now search for whatsapp you'll see what's app messenger click the install button once it's downloaded you can click open as you may notice on the first screen the whatsapp logo comes with the phrase from facebook now you're seeing the whatsapp welcome screen click the button agree and continue on the next screen you need to input the phone number that you want to use for your whatsapp you can choose from the different countries where whatsapp is available to use choose your country then input your mobile number click next you'll see a pop-up window verifying your mobile number if the number is correct click ok or if you need to edit the number click edit now you will receive a six digit code to your mobile number that you have provided check your sms messages then copy the six digit code type it on your whatsapp you'll be seeing this window to find and restore your backup from google drive if you want to allow whatsapp to access your contacts and photos on your mobile phone click continue if not click not now let's click continue then allow whatsapp to access your contacts click allow also allow whatsapp to access photos media and files on your device then click allow then give permission to restore your google account backup click the gmail account you want to use for restoring your backup now it's using your chosen gmail account to view and manage its own configuration in the files and folders that you have opened using the app click allow if you haven't created a backup it will show here no backup so just skip this process that is how easy you can install and activate your whatsapp now we can proceed to the next topic setting up your profile i'll see you there hello guys in this lesson we're going to talk about setting up your whatsapp profile in the previous lesson we have installed whatsapp and now let's set up our profile here's the section to input our profile info first type in your name here when you click this icon you can include some emojis on your profile name browse any emojis you like then click next it's now initializing now you have successfully created your profile you are seeing the whatsapp dashboard here is the section where you will see your whatsapp chats status and calls if you click each tab you will see a different icon below if you want to call someone in your whatsapp contacts just click this calls tab and the add call icon below you can browse from the list of your contacts to search for the person in your list to call you can also invite your friends to use whatsapp so that you can connect via chat or call using this free whatsapp personal app as you can see here you have the option to create a new group call and add participants to join you in the group call just select multiple contacts in your list and you have the option to create a video call or just plain voice call also you can click the new contact to save a new whatsapp contact on your list you just need to input the name of our new contact the organization the mobile number or when you click this drop down menu you have the options home work main work and home fax page your other or custom options to save next you can save their email address and using the drop down menu you have more options to choose from such as home work other or custom as their email in addition you can also add notes here and if you want to include this new contact to a specific group that you have created just choose a group you can even add more fields if you like you'll be able to add new fields like their im for aim windows live yahoo skype qq google hangouts icq jabber or customize the label you can even set the custom ringtone for every contact you add input their address for home or work their nickname website birthday and your relationship with them as an assistant or referred by family or relative when you're done you have the option to select where you want to save this contact on your phone your google account or any of your sim cards when you click the camera icon you can take a photo of your new contact or choose from your gallery when you're done click this check icon and you have added a new contact in your whatsapp account now that you have learned how easy it is to set up your profile we can now proceed to the next topic selecting a profile picture and your status i'll see you there hello guys in this lesson we're going to talk about selecting the profile picture and your status from the previous lesson we've already set up our profile and now we'll be adding a profile picture and our status go to your whatsapp personal app click the three dots and then click settings in the settings menu you can see your profile name and a short description about you in addition you can also edit your account's privacy backup and add wallpaper to your chats message group and call tones data and storage usage or invite a friend to use whatsapp let's click this section here you can add a profile picture change your name edit the about section and your mobile number is displayed here click the camera icon choose a photo firmware gallery now you can create a selection of what part of the photo that you want to be shown in your profile photo you can also rotate the photo if you like once you've selected a part of your photo crop it and click done now you have a profile photo in your whatsapp account and choosing your profile photo it's good to take into account the quality of your photo and your face must occupy the circle this will make your face more recognizable as the circle gets smaller as you can see in this section you can also edit the about section here since this is the default about you that is created by whatsapp customize it according to your preference now let's change your status go back to your dashboard click the status tab you can see my status in this section this is where we're going to update our whatsapp status you have the option to set the status privacy of who can see your status updates your contacts your contacts with the exception of some contacts or only share it with a number of your contacts just click my contacts if you prefer your status to be seen by all of your contacts then click done click the pencil icon you can edit your status using these icons you can now type a status in this section then add an emoji and choose a different background color using the paint icon the hassle with choosing a color palette is that once you've clicked on the paint icon you can't go back to the previous color so just keep on tapping this icon to change the color when you click the t icon you can change the font style of your text click this button to update your status now your contacts will be able to see this as your status as your contacts click this circle this is what they will see you can even share it with your facebook story just click this icon and look for the facebook icon in this pop-up and you'll see this page where you can create a facebook story you can even edit it or just share it as is when you click this button going back to your whatsapp status click this button and you will see how many of your contacts have viewed your status remember that your whatsapp status updates will disappear after 24 hours that is how easy you can select a profile picture and change your status we can now proceed to the next chapter whatsapp marketing basics i'll see you there hello guys welcome to the chapter whatsapp marketing basics in this lesson we're going to talk about creating a new message before you can send a new message on whatsapp your recipient's number should be saved on your contacts list or you can add a contact as you click the new contact to send a message make sure you're under the chats tab click the message icon then choose a contact to send a message to now you can send a direct message to this person whatsapp has a feature of end-to-end encryption so you can trust that your messages are only seen by you and your recipient not even whatsapp so start typing a message then click this icon to send your message to your contact now we've sent an encrypted message to our contact as you can see in this section it ensures that all messages to this chat and calls are secured with an end-to-end encryption you can even click this message to learn more info regarding this feature when you click learn more you'll be directed to this page where you can read more about whatsapp security this is how secure your conversation on whatsapp is going back when you tap these three dots you can see more options such as view contact where you can mute notifications from this person customize their notification like the ringtone show media visibility enable or disable the encryption protecting your conversation their about description and their mobile number when you click this you can click edit if you want to edit this contact's info in this chat window you can see here that you can make a video call or a voice call with this contact this icon will allow you to record the voice message you can lock the recording when you slide up and you can cancel as you swipe to the left you can even change the wallpaper of your chat windows background just click this icon then choose wallpaper choose a photo from your gallery it says here pinch to zoom in or drag to adjust when you're done click set now we've successfully changed our wallpaper for all our chat windows that is how easy you can create a new message on whatsapp we can now proceed to the next topic sending media i'll see you there hello guys in this lesson we're going to talk about sending media on whatsapp in the previous lesson we've learned about sending a new message now let's try sending any media on whatsapp go to your whatsapp under the chats tab tap the message icon choose any of your contacts that you want to send a message to if you've already invited a contact on whatsapp and it doesn't appear on your whatsapp contacts list click these three dots and choose refresh your contact list is now updated and as you can see here it's now showing 35 contacts we have one contact added on our list browse and look for the contact that you want to send the message to tap on your contact now you're on the chat window to send the media click on the clip icon you can see that we have more options to send to our contact you have more options such as document camera gallery audio location and contact if you want to access your camera and shoot a photo or a video tap on the camera icon it says tap if you want to shoot a photo or hold for a video let's tap on the circle you can also add a caption here type your caption and add an emoji if you like you can swipe up for more filters as you can see you can choose from the five filters available above you can crop the photo and select the area that you want to be seen in the photo then click done when you click this icon you can add more stickers browse and choose a sticker then you can pinch to zoom in and drag to adjust the size of the sticker when you click the t icon you can add more text to the photo when you slide up or down on the palette you'll see the different color palettes applied to your text tap again to exit the text editor when you click on the pencil icon it allows you to draw on your photo but before you draw choose the color you want to use first when you draw first and swipe up or down in the color palette it won't apply the changes into your drawing if you want to erase it tap on the undo icon above you can click this icon to send it to your contact or tap this to make a new one now we have successfully sent a photo we just made to our contact let's try to send a video tap on the clip icon again choose gallery tap on a video you can also add a caption here in this section you can drag a selected part of this video to trim this video you can churn from the beginning and the end you can also add stickers a text and draw on your video if you want to see a preview just tap on the play icon the video will play together with your added drawings stickers and texts if you want to remove them just click on the undo icon when you're done click this icon to send it to your contact here's the media that we have sent to this contact if it taps on the video this is what he will see when he taps on the photo he'll see this custom photo was sent we can also send an audio file as we click the audio icon next click location click allow then enable your location settings now you can send your current location choose from these detected landmarks near you or share your live location let's send our current location now our contact receives our current location here when he taps on the location he can use google maps to view it if we tap on the share live location and then click continue you can choose how long you want to share your exact location you can share it for 15 minutes 1 hour or 8 hours also you can add a comment here it will show you that you are sharing your live location until this time you also have the option to stop sharing your live location if you need to that is how easy you can send any media to your contacts on whatsapp you can now proceed to the next topic sending a message broadcast i'll see you there hello guys in this lesson we're going to talk about sending a message broadcast whatsapp broadcasts are a list of recipients that you can send broadcast messages to it allows you to send messages to multiple people on your list without creating a group chat to make sure that all your recipients in your broadcast list can receive your message they must add you to their whatsapp contacts list or else they won't be receiving the broadcast message that you sent it differs from whatsapp group in a way that people on your broadcast list won't be able to see anyone in your broadcast list who will be receiving your broadcasts making it more private to your recipients now let me show you how to send a message broadcast on your whatsapp open your whatsapp messenger click the three dots then select new broadcast it says here that only contacts with your number in their address book on whatsapp will receive your broadcast messages now select people on your contacts list to receive your broadcast messages then click this button to create the broadcast list as you can see we have selected three recipients and their first names are displayed here broadcast messages are also secured with end-to-end encryption this window indicates that you have created a broadcast list with three recipients whatever message that you send to these recipients they will receive it like you are sending them a direct message they won't be seeing the other contacts who will receive your broadcast your recipients will think that you are sending them a direct message remember that these recipients must have your whatsapp contact number and their whatsapp contacts list for them to receive your broadcast message compose your message as if you're sending a message directly to one of your recipients this makes them feel that you're sending them a personal whatsapp message and it builds trust with your recipients we have successfully sent a broadcast message to our broadcast list you can also send photos or short videos as your broadcast message if we check one of our chat windows with one of these broadcast lists you can see that our broadcast message is shown like a one-to-one message to this contact that is how easy you can send a message broadcast we can now proceed to the next topic using emojis and gifs for marketing i'll see you there hi guys in this lesson we're going to talk about using emojis and gifs for marketing visual content is important to use in sending your message across all ages since it's understood faster than using plain text people's attention span is getting lesser and lesser nowadays using visual content such as an emoji or gif to portray your message can be easily processed by your audience at a glance rather than writing it as a text-based message gifs are great for promoting your products as it can easily capture one's attention rather promoting your products with a still photo you can even compile multiple photos of the product that you are promoting and make it as a gif marketers have discovered that using emojis and gifs are a great way to attract potential customers with their promotions open your whatsapp messaging app let's add emojis and gifs on whatsapp tap on the message icon to select any of your contacts that you want to send a message to or you can send a message to your broadcast list tap the emoji here you can choose any emoji that you want to add in your broadcast let's try to edit this previous message that we send as plain text copy it then apply emojis on each sentence this first sentence is a question so we can use this emoji that looks like it's thinking next we can add a simple smiling emoji here with sales we can use this emoji with a dollar in this long sentence we can use the police emoji then an emoji that looks like it's investigating and lastly a negative emoji speaking bad language we can now send this to our broadcast list if you compare the first message with the second message the plain text is dull and boring to read while the second one with emojis will help you understand the emotion of the words in each sentence let's try adding gifs click on the emoji icon again below you can see gif click on it you can browse from these gifs available on whatsapp which you can use to send to your contacts when you click a gif you can also add a caption this is how your recipients will see the gif that you have customized with a caption as they click on the gif it will play in a loop that is how easy you can use emojis and gifs for marketing we can now proceed to the next topic sending attachments i'll see you there hello guys in this lesson we're going to talk about sending attachments whatsapp is great to use to send promotions to your existing customers you should take note that it would be advisable to send your ads or offers to your loyal and regular existing customers rather than sending them to people who don't know you yet people would not like it if they keep on receiving messages from the people they don't even know when you've already built your broadcast list you can send a broadcast message to all your recipients in your list with the ads or offers that you have created to promote your products or services go to your whatsapp click on your recent broadcast message list here is our reason broadcast list click the file icon you will see this pop-up window giving you more options to choose from choose document if you're going to attach a pdf file a word document or a spreadsheet let's click this pdf file as an example it will ask you again if you want to send this pdf file to your list now click send now your recipients will receive this document indicating the terms and conditions of the promotion that you offer if you want to send a promotion in the form of a photo we can do that by tapping on the clip icon again then choose gallery choose the photo of the product that you want to promote this could be a special promotion having a limited time offer for exclusive customers and in your physical store let's say that this offer is not offered to walk-in customers if your recipients learned about the promotion and they're getting exclusive offers they're more likely to avail of the promo so that they can save a huge amount of money add a caption you can add a text to show up in your photo include the offer create scarcity or a limited time offer and also the coupon code so they can avail of the discount choose the color for the text pinch the text to zoom in and adjust to the position that you would like to set it make sure the text is readable when you're done tap on this icon and you'll be sending this exclusive offer to your broadcast list that is how easy you can send attachments as your ads or offers we can now proceed to the next topic creating graphics for whatsapp i'll see you there hello guys in this lesson we're going to talk about creating graphics for whatsapp you can create your own graphics to send these messages on whatsapp there are free web apps that you can use to create your own graphics it can add quality to your photos that you can share in your social media accounts especially on whatsapp the recommended size for whatsapp images in your messages is 800 pixels by 800 pixels take note of this image size and that is what we need to create for a post or messages on whatsapp go to canva.com before you can create a design you must have an account on canva you can sign up with your existing google accounts or facebook once you have signed up you can now log in to start creating your design on canva in this web app you can create your own design for anything in the section you may find predefined dimensions that are ready to use for different purposes especially in your social media accounts just browse this section to choose the custom dimension depending on where you would want to use it if you can't find a specific dimension you can create your own custom dimensions as you click this link you have to enter the width and the height of the design that you want to create in this case we need to create graphics for whatsapp and the dimensions for graphics to be sent on messages are 800 by 800 pixels click create new design you can find ready-made templates that you can choose from browse these templates until you find a template that is suitable for your design your chosen design will be shown here you can edit the image and replace it with your own image for your business you can also edit the text here and replace them with the details of the products or services that you want to promote and share with your potential and existing customers if you want to change the image you can download free photos here in the search box type in your keywords you can use pixels or pixabay to find free photos that you can download for your designs there are tons of free photos that will be shown here as you input your keyword and you can easily add it in your design adjust the image to fit in the dimension let's remove this photo you can add a filter here you can also adjust the transparency of the image so that the text can be seen clearly if you want to add more text you can select this text and press ctrl d on your keyboard then ungroup them to select text to edit edit the color of your text and see the preview if each color is suitable for the design make your text readable and would easily catch the attention of your potential or existing customers when you're done with your photo you can click publish click download and choose png click this button to download the photo now here's our created photo let's try to send this to one of our broadcast list on whatsapp go to your whatsapp mobile app then click an existing broadcast list to send a photo that we have created on canva tap on the clip icon and choose gallery here's our photo from canva we can add filters captions stickers and text but let's just add a photo since it's already made with text on it tap on this icon to send it now we have successfully sent this photo that we made on canva to our broadcast list our recipients can view it and they will have an urge to use this promo code to get a 10 off of their purchase now that you have learned about creating graphics for whatsapp we can now proceed to the next topic marketing with videos on whatsapp i'll see you there hello guys in this lesson we're going to talk about marketing with videos on whatsapp people love watching videos rather than reading an article that could board their minds people nowadays have a short attention span they want to be entertained making short videos that could send your message through a short moving picture would increase your chances of getting people to watch your video engage with you and even share that video with their friends in all social media platforms video marketing is the best way to promote your products or services it's also the easiest way to capture your audience's attention as they give their time to watching your video and even attract them as your potential customers on whatsapp you can create viral videos that are less than 100 mb in file size and about 30 seconds to 90 seconds long the shorter your video the lesser time people will stay and watch your video and deliver your message in a few seconds people love stories so if you want to create viral videos having 30 to 90 seconds long videos that are funny videos or videos that will touch your heart it's not impossible to have tons of views with an overwhelming number of shares once you have a viral video you can share it in groups that you are a part of and remember that you must have permission to share that video or you will risk getting kicked out of the group you can also set them up in your status people will be able to click on your status and view that viral video that you shared in your status you can easily upload it under my status just upload the video and then submit it as your status and you'll be surprised how many views you can get from uploading that viral video on your status in addition you can even send that promotional video directly to people who could be one of your leads just click the message icon then choose your lead and click this icon and choose gallery then upload the video you can add captions text and stickers then click send doing this will build your trust with your leads and convert them into customers that is how easy you can market with videos on whatsapp you can now proceed to the next topic how to build your whatsapp list i'll see you there hello guys in this lesson we're going to talk about how to build your whatsapp list let's get started building a whatsapp list is different from building your facebook followers on facebook you do have a facebook page where your potential customers can like your page and you can post your promotions there on whatsapp all you have are the features of a messenger you need to know the mobile number of your contact and their contact must add you to their whatsapp contact list for them to receive more of their offers when you have a physical store you can have potential customers coming in every day in your store they might be looking for the products that you are selling or the services that they could avail from your business if they walk into your store you can talk to them about what they want or need build rapport with your potential customers they might open up with you about what their problems are and your products and services could give the solution to their problem as you've gained their trust you can then try offering them discount coupons or vouchers make them understand the benefits of getting exclusive discounts by getting their contact number so that you can add them up to your whatsapp contacts list in addition you can also give them your business card including your whatsapp business number so before you add them they might already add you up in their whatsapp contacts list if they haven't added you up yet you can be the first one to add them this would be your first time messaging them so introduce yourself that you're from this business or store telling them your name and inviting them so that they can add you up on their whatsapp contacts list once they have already added you up on their list you can add them to your broadcast list then if you're sending discount coupons via your broadcast list your new contact will be receiving your broadcast message including the discount coupons that you can offer and they can use it right away people love discounts so adding them up to your whatsapp contacts list and giving them the privilege for exclusive offers will make them feel grateful for your offer use your social media channels if you have a facebook page an instagram business account twitter or linkedin and you have built your followers you can share your whatsapp number on your posts so that you can let your followers know that they can reach you via your whatsapp mobile number and you can make use of the whatsapp features that would benefit your business if you do have an email newsletter you can send an email to your subscribers to invite them and join your new whatsapp newsletter to get updated with the latest news updates and promos of your business now that you have learned about how to build your whatsapp list we can now proceed to the next chapter whatsapp groups i'll see you there hello guys welcome to the chapter whatsapp groups in this lesson we're going to talk about why are whatsapp groups important whatsapp group chats are a very useful feature of the app that you can use for personal or business use in each group you can add 256 people to be part of the group as members here are some examples where you can use a group on whatsapp you can create a group for an event that you need to prepare for you'll be adding members of your team who would help in making the event happen you could use the group chat for discussing the plans and the particular tasks each member is assigned to do you can discuss the updates in your group groups can also be used for filtering your customers as new invites and regular customers for grouping together people with similar interests so that they can share experiences and media for everyone to learn from you can also use groups for work purposes create a group chat if you want your team to receive important news regarding achieving the sales goal for the week or for the month you can also inform your team with upcoming meetings and announcements to every employee of the small companies department it can also be an avenue for exchanging ideas from different team members whatsapp groups can be used to group your potential leads and convert them as your regular customers inside a group you can include some regular members to share the good experiences that they have encountered with their business or the products and services that you offer hearing good reviews and feedbacks from random strangers can have your potential leads convinced to purchasing your products and services thus increasing your sales and growing your followers and regular customers if you are the creator of the group you'll be the admin you can also assign different members who can be the admin of the group admins can make the rules of what is allowed and what is not allowed to be sent as a message inside a group this is to prevent people from spamming unnecessary messages inside the group as an admin you have the authority to remove group members who violate the rules you implemented also if you've observed that some members are not suitable to be an admin of the group you have the power to revoke their status as the admin and become a regular member of the group you should keep in mind that groups should only be used for the designated purpose of creating the group it's also possible to restrict group messages and only the admin is allowed to send a message to the group maintaining its order now that you have learned about why our whatsapp group important we can now proceed to the next topic using the invite link to grow your group i'll see you there hello guys in this lesson we're going to talk about using invite by link to grow your group let's get started if you already have a whatsapp group you probably are the admin of that group since you're the one who created it if so there's another way to get more people invited in and automatically in your group you can generate a whatsapp group link for your group remember that this link that you have created must be given only to people who you trust to use this link if you've given a link to a random person you might even share it with other people and those people who have your link can join your group even if they are not fit to be part of that group as an admin you won't be able to screen them for approval before joining your group so make sure to share it only with your trusted contacts if you think that your generated link has been compromised in a way that is being accessed by anyone you have the option to disable that link for good and no one can ever use that link again since you have disabled it but you can generate a new link if the previous link has been compromised first let's make a new group click the three dots and choose new group from your contacts list choose the people that you want to include in your group then click this icon to add these people in your group type in a name for your group you can also add a photo as you click the camera icon you can also add an emoji in your group name in this section you will see the people in your contacts that you have added in the group click this check icon to create the group now you have successfully created your whatsapp group click this three dots and choose group info here you can add a description for your group customize your notifications and edit the group settings editing the group info would restrict all participants to change the group's subject icon and description so it's better to click only admins with send messages you can choose all participants if you want everyone to interact within the group or you can choose only admins if you prefer that only admins can send messages to the group with edit group admins you can set who among your participants or members of the group that you want to make an admin you can also add more participants if you click this icon then create a whatsapp group link for this particular group click this invite via a link now you will see this link generated automatically for sharing it with people you trust you have the option to send the link via whatsapp and you can choose among these people to send the link you can also copy this link and you can even share a link via another app like messenger your gmail via bluetooth and any apps that you have installed on your mobile phone once your link has been compromised you can easily revoke the link as you click this but before you revoke the link it will ask for your confirmation if you really want to have the link revoked or not so when you revoke it the previous link is no longer available and cannot be used anymore then a new link will be created automatically and here's the new link for this group you can now share it with your trusted contacts and also your social media accounts if you have built a huge number of followers in other social media accounts like facebook instagram or twitter you can choose if you want to share this link with those followers now that you have learned about using invite by link to grow your group we can now proceed to the next topic whatsapp group marketing strategies i'll see you there hello guys in this lesson we're going to talk about whatsapp group marketing strategies let's get started whatsapp doesn't offer any advertisements inside its platform so you won't be able to use it like creating facebook ads to promote your business to more audiences expanding your demographics such as the age group gender and location if you want to promote your products or services and your business on whatsapp especially in groups you have to be creative and innovative in your marketing approach that way you can still use the features of whatsapp to advertise your products even if the platform doesn't offer paid advertisements the main usage of whatsapp is to send messages start video chats or calls to your contacts free of charge you can take advantage of those features on whatsapp to advertise your products by sending messages using the platform there are billions of active users on whatsapp and that is a huge number of market to target using your promotions marketers are effectively advertising their products or services by messaging their customers on whatsapp by using whatsapp groups you can organize your contacts as having a group for new customers whom you can send promotions of your products that they are not yet aware of and haven't tried most of your products yet they might be in the group to inquire or ask about a price or the benefits of your products if they are to purchase them for the group that you have created for your regular customers you can use it to send exclusive promotions vouchers or discount coupons to your group of regular customers craft your promotion that suits your target audience if you have a separate group for your new and regular customers you must promote your products differently with each group for the new leads group you can promote your products for people who haven't experienced buying your products or availing your services yet for your regular customers you can promote your new products or existing products by giving exclusive huge discount vouchers for your regular customers since they have already been purchasing your products repeatedly and that is one way for your regular customers to feel that they are being treated well and you'll gain more of their trust with their brand you must engage with their customers so that they could easily get good experience in dealing with your business that way you can build rapport with them if there are your new leads it would make a good impression if you can respond to their questions or inquiries fast you can easily build their trust now that you have learned some tips about whatsapp group marketing strategies we can now proceed to the next chapter whatsapp business i'll see you there hello guys welcome to the chapter whatsapp business we're going to talk about what can you do with whatsapp business let's get started whatsapp business is a separate whatsapp that is intended for businesses especially for small business any small sized businesses can use the app with a dedicated mobile number to be used for this app only and you cannot use the same number if you have a whatsapp personal app you should use a number that is only intended for the business app you can use the business app to interact with your potential customers or regular customers in real time giving you a direct connection to your contacts in order to promote your products or services using the app in your whatsapp business you can showcase your business profile with your potential and existing customers by crafting your business profile to edit your business profile go to your whatsapp business app click the three dots and choose settings then tap on business settings you can see the business profile here and then click on it here's your business profile click the pencil icon to edit your business profile it's better to add a photo here as photos add credibility to your business make sure to use the same business logo that you have from your other social media accounts so that people can easily recognize that photo as your business photo your business account is the mobile number that you used in signing up for a new account here's the description of your business the location and the business category we can also add some business hours here tap on schedule you can set your business hours as open for selected hours always open or by appointment only if you select open for selected hours you can choose the days you are open and set the hours here as you can see our business profile displays our business hours if you set it to always open all the dates will be enabled and it will indicate open for 24 hours and open for 24 hours will be displayed here if you set it by appointment only this is what people will see on your business profiles business hours next input your business email this will allow your potential customers to send you an email if there's a need to forward email messages to you for business purposes if you have a business website it's a good idea to place it here let's input our facebook pages url you can also set the about info as available busy or in a meeting so your viewers will be informed you can also customize this about section with a status that suits your business current activities remember that you must take your time to properly craft your profile once you're done with your business profile you can now save it and this is what our potential customers will see as they view your business profile with whatsapp business you can automatically send messages to your customers even if you are not available to respond to anyone who sends you a message on your whatsapp business number whatsapp business has tools to automate your replies to your customers your customers could have the same questions that they ask from your business regarding products services product returns and whatever problems that you have encountered before in dealing with your customers you can set them up in the whatsapp business app to automate your reply by typing a few keywords that you have customized yourself using quick replies can save you time in responding to the same questions all over again whenever someone messages your business number after office hours you can send an automated message that they can receive upon sending their message to your whatsapp number also you can set a greeting message to every new customer who messages your whatsapp business number greetings help maintain good relations with their customers in addition you can also have a way to review simple metrics that can tell you about the messages you sent successfully delivered have read and received use whatsapp web with your whatsapp business app you can use your web browser to browse new and old whatsapp messages that you want to read whatsappweb is not a standalone app so you need to have access to your mobile's whatsapp business app for your whatsapp web to work having a web version of your whatsapp mobile app will help you do more work whenever you are busy working on your computer you can shift to the whatsapp web to respond to your customers inquiries faster than picking up your mobile phone just to respond to them using your computer's keyboard will allow you to type much faster than crafting your messages via your mobile phone's keypad which is sometimes lows which sometimes slows up or responds time whatsapp business can help small businesses communicate with their potential and existing customers using their mobile phones by sending sms messages free of charge by creating your custom replies to every contact in your whatsapp business app you'll save your time in composing your message with the same questions that every potential or existing customers ask you now that you have learned about what you can do with whatsapp business we can now proceed to the next topic creating a short link for web i'll see you there hello guys in this lesson we're going to talk about creating a short link for a web let's get started whatsapp has a feature wherein anyone can use a short link to start initiating a chat message with your recipient this feature can help small businesses in reaching out to their potential or existing customers with a click of a link take note that this feature is only available for your whatsapp business app and you won't find it under the whatsapp personal app settings to access your short link go to your whatsapp business app tap on the three dots and choose settings then tap on the business settings under the business settings menu you will see the business profile catalog statistics short link and messaging tools just click the short link menu and it will show you your business short link in the section this is our short link for a whatsapp business account followed by our mobile number you have the option to copy the link or share the link if you want to copy the link and include it in your social media accounts click the copy link button let's access our facebook page and create a post with our whatsapp business short link now here's our facebook post and our facebook page this lets our customers know that we do have a whatsapp number and they can easily reach us out by clicking on the link when people click on the link they can directly send a message using their whatsapp personal app and on your whatsapp business app you can see that you have received a message from your customers in an instant if you want to share the short link directly to other apps in your mobile phone including your social media click the share link choose from these available mobile apps where you want to share the short link let's share it on our messenger and tap on send now the link has been sent here's an example of what we shared to one of our facebook friends in this section you can create a default message that your customers can send as they click your short link you can craft your default message here depending on what you want the customers can ask as they click your short link let's try to share this again to our messenger when your customers click on the link with the default message the text box includes the default message automatically your customers can send it right away or edit this default message if they have a personalized message that they want to ask you regarding your business from your whatsapp business app you have the option to add this contact on your contacts list the good thing about this feature is that the user doesn't have to save your contact number in the whatsapp contacts list for them to send the message to your whatsapp business number that is how easy you can create a short link for web we can now proceed to the next topic using the catalog i'll see you there hello guys in this lesson we're going to talk about using the catalog let's get started a very useful feature for small businesses is the business catalog catalogs allow businesses to showcase their products so that people can browse the products you offer including the price of the product your potential an existing customers can easily browse your products that they could eventually decide to purchase without the catalogs you have to send photos of your products to your interested customers and send them the information about the product that they're inquiring about this would help in the purchasing decision of your customers this process of repeatedly sending photos and information about the product that you're promoting could be a waste of your time if you do have catalogs you will have a feature like having a mobile ecommerce in your whatsapp business profile this also benefits the customers since they can easily learn about your products the prices for each product including the images which is important for your potential customers to see for every product that you want to add in your business catalog you can add information such as the price description of the product and the unique product code whatsapp will take note of the product code to save storage space on your mobile phones if you're a potential buyer and you're looking to purchase products from a business like a local baked goods store you will choose to purchase products depending on the image that you see if you prefer a cheesecake like in this catalog then the picture will add to your buying decision as a customer customers will no longer ask how much the cake costs since it's already indicated in the catalog also there's a description of the product that could help if you want to know more about each product to create our catalog go to your whatsapp business app tap these three dots and choose settings then tap business settings choose catalog now you can see the catalog page here you can add products then add an image for the product choose an image from your gallery now you can add a product or service name the price then tap on more fields to add a description of the product link to an external website if you have any then the product code when you're done click save now we've added a product to our business catalog let's try to add more products as you can see we do have a few products in our catalog manager when people tap on your products this is what they will see per product in the catalog they can tap on the photo and it also displays the description of the product below it will show customers the information they will need regarding the product sometimes their questions can be found within the product description if you include a link to your product they can be directed to your website and purchase the product there if your potential or existing customers send you a message asking you about what you can offer them for a specific need you can share a specific product that you can recommend them as you click the clip icon you have the option catalog available here then choose a recommended item to your potential or existing customer tap this icon to send the product from a catalog to your customer not only can they receive the image it also comes with the product name and the price when they tap on the product you sent they'll be directed to the product catalog below they can view more of the products that you have added in your business catalog this is what your customers will see in your catalog they can tap on the message button to inquire about your products your customers can also share this product catalog with one of their whatsapp contacts so your customers can easily engage with you and decide right away to purchase the product or not whatsapp catalog is a very helpful feature on whatsapp that could benefit small businesses if they want to promote their products and services as a business owner you can provide a digital catalog of your products including the price description and the link to your website that your customers can browse without them asking you to send them details about the products that you are selling this saves you time and helps your business increase sales now that you have learned about using the catalog we can now proceed to the next topic quick replies i'll see you there hello guys in this lesson we're going to talk about quicker applies let's get started a quick and fast way to respond to your customers messages is a feature that you can take advantage of if you are using a whatsapp business app it's called quick replies you don't have to take time to compose a message to every inquiry every customer who message you for the first time or greet every customer repeatedly with the same messages all the time as it will take your time in crafting and sending your reply quick replies are your saved messages that will serve as a default response to every question or topic if you notice that you are frequently receiving and are asked of certain questions you can save your default reply to that particular topic or inquiry it will save you time in crafting repeated messages or replies that you normally send out to your customers to create a quick reply go to your whatsapp business app click the three dots and choose settings and tap on business settings choose quicker replies here you can add default messages that you can set and just type slash plus the keyword for the quick reply like what you see in this example here's an example quick reply for thanking your customers let's add a new quick reply tap the add icon now set a text message for the quick reply the message here is the predefined message that you want to send to your customers input a shortcut starting with a slash and adding a keyword such as new customer so that you can easily identify the topic that you have created with a predefined message to be sent to your customers you can also add optional keywords in this section you can input up to three keywords and a maximum of 15 characters per keyword this can help you find shortcuts if you have tons of quick replies or shortcuts that you have made for your whatsapp business we can add a keyword new since this example quick reply is for new customers then click save now here's our created quick reply if you tap on each message here you can edit your quick replies and save it when you're done let's try to send quick replies to one of our whatsapp contacts you can see here that a contact has message or business number on the message box type the slash key and you can see the available quick replies that you can send to your contacts when you type in the keyword new for the new customer quick reply that we have created earlier it will show you that exact quick reply here if you tap on the message the content of that quick reply will be placed on the text box you can add something or send this right away now that you have learned about quick replies you can now proceed to the predefined greetings i'll see you there hello guys in this lesson we're going to talk about predefined greetings let's get started greeting messages can highly affect your business it starts the relationship with your new leads or customers which will help them in deciding if your business is a good fit for their needs as customers you want to feel valued and you want to build trust with people that you want to do business with when we walk into a physical store it's a great feeling to have as the store employees welcomes you with a greeting we should also apply it to our online store in our previous lesson we learned about quick replies now let's create a predefined greeting message let's go to our whatsapp business app tap on the three dots and choose settings then business settings under messaging tools tap on greeting message by default this greeting message feature is disabled tap on this to enable the greeting message as you can see we already have a default grading message set by whatsapp tap on the greeting message to edit the message when you're done tap ok when you tap on recipients you can choose who receives your greeting message you have the options everyone everyone not in their address book which means these are your new customers everyone with an exception and only send to specific contacts this greeting message will be sent to customers when they send you a message for the first time or after 14 days of no activity here's an example of a contact who sends a message to our whatsapp business number and automatically our whatsapp business number sends out our predefined greeting message now that you have learned about predefined greetings we can now proceed to the next topic pinning chats i'll see you there hello guys in this lesson we're going to talk about pinning chats let's get started as a business owner you might be receiving tons of messages on your whatsapp business app inquiring about the products or services that you are promoting as you receive new messages every day some of your old messages from your customers can be buried down the chats and you have to scroll down or use a search box to find particular customers or chats there will come a time that you want to access first the most important messages from your customers once you open your whatsapp business app this feature on whatsapp allows you to pin messages so your imported messages will be on top of your chat lists inside your whatsapp business app this will save you time and scrolling down and searching for that important chat with your customer let me show you how you can pin chats on whatsapp open your whatsapp business app scroll through your messages and choose a chat that you want to pin long press on the chat that you chose once you do that you will notice a few icons on top of the chats that appeared in this section this is the pin icon that we need to use tap on the pin icon as you can see there's a notification in the middle of your app letting you know that the chat you have chosen has been pinned successfully if you go to the top of the chats the chat that we have pinned is shown here you may notice that the pin icon is shown in this section of the pin chat let's try to unpin a chat choose the chat that you want to unpin we want to access the pin icon again so long press on the chat that you want to unpin as you can see the pin icon is seen again in this section this icon will allow your pin chats to be removed from the top of your chats list tap on the unpin icon as you can see a notification in the middle of the chat window is seen letting you know that the chat has been unpinned successfully remember that you can only pin three chats as you can see i've already pinned three chats and if i try to pin another one as the fourth whatsapp will not allow me to do that and it's telling me you can only pin three chats pinning chats on whatsapp is helpful for prioritizing some chats from others you never have to browse from a list of hundreds of chats just to find that one particular important message from your customers pinning chats on whatsapp is very easy to do and it's a useful feature that anyone can use to place important chats on the top of tons of their chats list now that you have learned about pinning chats we can now proceed to the next topic labels i'll see you there hello guys in this lesson we're going to talk about labels let's get started whatsapp has a feature where you can organize your chats so that you can easily identify your chats per category you can create labels for categorizing your chats and it shows different colors per label this feature can also allow you to easily find and access your chats let me show you how to do it go to your whatsapp tap on the three dots and choose labels here are some predefined labels made by whatsapp these are predefined labels that you can use for your e-commerce as you can see there are different colors per label if you tap on the plus icon you can add your label if you notice that once you add a new label whatsapp generates a different color for that label which is different from the previous labels already available on your whatsapp let's add a label to our current chats tap on a chat you will see more icons on the top section and you will need this icon which is for the labels as you tap the label icon you will see a pop-up window with a list of available labels on whatsapp choose a label from the list in this window you can also add a new label if you prefer let's choose one from this list then click save now here's the chat that we have set a label for new customer and as you can see it has a blue label after the customer name or number if you want to check the chats per label just click the three dots and tap on labels here's our list of labels you may notice that under the label new customer there is one item assigned to it if you tap on it you will view the list of chats that you have set to this label if you tap on these three dots you have the option to edit the label and you can also add an emoji you can also change the color of any label if you prefer now the caller is updated you can also delete a label but it will inform you first that when you delete a label all your messages with that label that you want to delete will be left with no assigned label tap yes to delete the label the app will show you a notification that one label has been deleted using the label you have the option to send messages to your customers in that label that you chose when you add a chat to a label the newest chat that has been added will be on the top of the list as you can see here let's try to send a broadcast message to these people under the label new customers you may notice that whatsapp showed the contact that we have in our whatsapp contacts list the other chat is still showing a mobile number since it is not yet saved in our contacts you must add people in your contacts first before you can include them in your broadcast now that we have added this contacts number in our whatsapp contacts list let's try to message customers using this option as you can see whatsapp has included the other contact in our list of people who will receive our broadcast the name of the broadcast message chat will be the name of your label when you have tons of customers per label you can send a broadcast message to those contacts under the label you chose they will be receiving your message like you're sending them a private message doing this will also save your time if you want to segment your message to specific contacts under each label that you have set remember to save new contacts in your whatsapp contacts list for them to be included in your broadcasts organizing your chats on whatsapp will help you at a glance to determine which category that chat falls under whatsapp labels is a very useful feature if your business is already receiving tons of messages every day you can even send a broadcast message to a list of contacts under a label now that you have learned about labels we can now proceed to the next topic favoriting a message i'll see you there hello guys in this lesson we're going to talk about away messages let's get started people browse their social media accounts at any time of the day they might stumble on your promotions on one of your social media channels if you have included your whatsapp business number on one of your social media channels that are dedicated to the business promotions of your products or services then you might receive messages from potential customers any time of the day it's acceptable if you're not always available online 24 hours a day seven days a week you're probably working business hours only and most businesses may be available during office hours which is from 9 am to 5pm customers who inquire about a product that they are interested in purchasing needs to be attended to right away or else you might lose those leads and they could be a customer who would purchase more items from you and needs a response from your business as they send a message to your whatsapp business number away message is a feature on whatsapp that can help you send automated messages on your behalf whenever you receive messages on your whatsapp number after office or business hours it will inform your potential and regular customers that you are grateful for receiving a message from them telling them that you're not available during the time they sent a message and you'll get back to them as soon as possible during office or business hours let me show you how you can set your away messages go to your whatsapp business app tap on the three dots and choose settings next tap on business settings under the messaging tools tap on the away message by default the send away message is disabled tap on this button to enable the away message feature whatsapp has a predefined away message template the they have set here so that you can have an away message that you can use right away or you can tap on the pencil icon to edit this message then type in your away message and you can also add an emoticon here to add a mood to your away message the next step is to schedule the away message so that it will be triggered at a specific time tap on schedule you have the options always send if you're out of town for a few days and set this back to custom schedule once you're back custom schedule allows you to set a start time and an end time tap on the start time and choose a date and the time next tap on the end time and choose the date and time this option is applicable if you still are operating during business hours and you have to attend the meeting people will know that you are busy due to the current meeting that you are attending tap on schedule again outside of business hours depends on the business hours that you have set in your business profile if you go to our business profile you can see the business hours in the section whatsapp will reference your business hours depending on the time that you have set on your profile's business hours in this case 96 is our business hours and when potential customers send us a message after 6 pm or before 9 00 am the away message feature will be triggered and anyone who sends us a message will receive our custom away message going back to the away messages setting you can also set the recipients who will receive the away message by tapping on recipients you can choose everyone everyone not in your address book which means that they are new customers who send you a message for the first time everyone accept and only send to specific contacts when customers send a message at the schedule that we have set and in this example outside business hours they will receive the away message that we have set this is what our customers will receive as soon as they send a message to our business number outside business hours that is how easy you can automate your message to anyone who sends you a message whenever you are not available to answer customer concerns now that you have learned about away messages we can now proceed to the next topic custom notifications i'll see you there hello guys in this lesson we're going to talk about custom notifications let's get started whatsapp business is a very useful tool for communicating with your customers and engaging with them in the previous lessons you have learned about the useful business features of the whatsapp business app so that you can easily interact with your potential or existing customers if you have tons of whatsapp contacts and you have categorized your contacts by using labels then you can set custom notifications per category if you want to change the custom notifications per label you still have to change the setting per contact this will help you identify the type of messages that you are receiving depending on the message tone or notification that you hear from your mobile phone this is helpful for times that you are very busy and you need to filter out who needs to be attended most than others prioritizing who gets to be answered right away so instead of having the same default notification alert tones for messages and calls you can set notifications differently for each of your contacts in your whatsapp contacts list this will easily help you identify who is calling you or messaging you on your whatsapp business number even without looking at your phone let me show you how to do it go to your whatsapp business app choose a chat thread and tap on it click the three dots and in the pop-up menu you will see the options label chat view contact media search mute notifications wallpaper and more tap on view contact in this setting you can mute the notification of your contact and choose to mute notifications for 8 hours 1 week or 1 year below you can see a text box to show notifications even if this contact's notification is set to mute you can also check the media visibility and by default all photos videos voice messages files from this chat will be saved in your phone's gallery and that will take up some of your phone's memory it's better to set this to no if you need to save more storage space on your phone you also have the option to block or report contacts if some of your contacts are sending you inappropriate messages then you need to block or report them in this section you can use these icons to send them an sms message call them or start a video chat if you tap on the message icon you'll be directed to the chat thread with this contact if you tap on the phone icon you'll be calling this contact as you can see on the screen and tap on this icon to end a call if you tap on the video icon you'll be starting a video chat with this contact and tap on the end button to cancel the video chat for customizing the notification for this contact we need to tap on the custom notification setting this is the notification setting for messages and calls that you will receive on your whatsapp if you don't enable this feature all the notifications are set to their default notifications let's tap on the check box to use custom notifications as you can see we can now edit these notifications for messages and calls under message notifications we can set the notification tone vibrate pop-up notification light and if we want to use high priority notifications if you tap on the notification tone and tap on the select sound you'll be directed to a list of available notification sounds here as you tap on each sound you will hear a preview of the sound that you tap on and decide whether to use it or continue choosing another sound when you're done tap on the check icon if you tap on vibrate you have the option you have the option to turn the vibration off default as your phone's default setting or a short vibrate or long vibrate if you want to save your phone's battery it's better to set this off if you're out and you want to know if someone sends you a message on your whatsapp number then you can set the vibrate option to short or long if you tap on the pub up notification you have the option no pop-up every time you receive a message receive a message only when your phone screen is on or only when the screen is off or you can set this to always show a pop-up if you tap on light a pop-up window will appear showing you a list of colors that you can choose from as a notification light choose a caller if use high priority notifications are checked you will see previews of notifications on the top of your mobile screen under call notifications you can edit the ringtone and the vibrate setting tap on ringtone and select sound similar to the message notification you can view a list of sounds for calls that you can choose from the default tone here is the default ringtone that you have set on your mobile phone tap vibrate if you want to turn the vibrate setting off or set it with a default short or long vibrate setting that is how easy you can set custom notifications for every contact in your whatsapp contacts list doing so will help you in identifying who messaged you or is calling you during business hours you can easily determine the type of people who contact you and prioritize if there's a need to entertain them if you're busy hello guys in this lesson we're going to talk about what's up social share button let's get started business owners are sharing their content online with their products and services that they offer if you're running a business it is essential to have social media accounts using different social media platforms today businesses without social media accounts will miss out on the opportunities to promote their business with people that are always browsing their social media accounts with millions of people who are using different social media platforms it is not impossible to attract and find your target market from those social media platforms if you have websites or blogs it's a good practice to incorporate buttons where your viewers or the website traffic that you get will have options to know more about you or your business this is where social media share buttons are beneficial you are creating a bookmarks link that your viewers or website traffic can be redirected to you might notice some blogs having buttons with icons of different social media channels the icons of social media channels that they include in their blogs or websites are direct linked to their social media accounts like facebook twitter pinterest instagram and whatsapp let me show you how you can add social share buttons in your wordpress sites login to your wordpress account on the left menu click plugins then click on the add new link here you will see plugins that you can search for to add into your wordpress sites search for the plugin sassy social share here's the plugin click on it to view the description of the plugin you can see here that it supports whatsapp and if you click on screenshots you will see a preview of the social share icons that you can use to add into your wordpress site you can download the plugin using the install now button here and also in the results page click install now and once it's finished downloading you will see an activate button here click to activate the plugin on your wordpress site then click this button if you click on configure the plugin you will be directed to the plugins page where you can see a simple tutorial with screenshots on how you can use the plugin properly going back to plugins click the settings link under sassy social share plugin here you can select a theme for your social icons you can select the shape of your social media icons and options are round square and rectangle choose a shape you can also adjust the size of the icon as you click the plus icon under size in pixels and you can see the icon preview while you adjust the icon size scroll down and click the save changes button click the standard interface tab below you can use the social media platforms that you can add to your social share button in this section these are the social media platforms that are currently selected to remove them uncheck the social media platforms that you want to remove then check on the social media platforms that you want to appear on your site you can drag the icons to rearrange them then tap on the save changes button once you're done now let's test the plugin in this section you can see the social share button if you click the facebook icon you can see a pop-up window so you can share your wordpress site to the facebook account that is logged in to this web browser if you click on the twitter icon you will be directed to the twitter page where you can share this as a tweet this is the twitter account that is logged into this browser if you click on the pinterest icon you will be directed to this page where you can pin these images to your pinterest board and view it on your pinterest account if you click on the instagram icon you will be directed to a new tab accessing your instagram account that is logged into this web browser if you click on the whatsapp icon you will be directed to the whatsapp web given that you've already activated it and as you can see this window allows you to send a message to one of your contacts and click this icon to share this link with your recipient incorporating social share buttons to your blogs or website can benefit you and your business it will open the possibilities of attracting different demographics of your target market it can help your business attract people who have stumbled upon your blog or website through searching keywords from search engines like google and end up viewing your facebook twitter pinterest or instagram accounts and sharing your blog or website on their whatsapp account now that you have learned about whatsapp social share button we can now proceed to the next topic wp generator click to chat on whatsapp for your site i'll see you there hello guys in this lesson we're going to talk about wp generator click to chat on whatsapp for your site let's get started business websites or blogs can get more traffic if you have the right tools that can help your site attract more followers increase traffic to your website and turn them into potential customers then later convert potential customers into regular customers wp generator can help your business generate more sales you can set it and leave it to get the job done on autopilot if you use this plugin on your wordpress site you don't need to beg for people to go to your website or follow you on your social media channels this plugin helps you get free targeted traffic that will help you gain more profit into your business let me show you how you can use this plugin log into your wordpress sites on the left menus click plugins and click on add a new plugin upload the plugin from your drive then click install now then activate the plugin from the left menu you will be able to see a menu for this plugin click on it you'll see a generator form and you can select chat mode for your website visitors to click on options are to show chat icon and show chat widget first let's choose the chat icon then from the chat options you can choose which of these social media channels that you want to use for your viewers to reach you via chat if you choose facebook you have to input your facebook pages url here and as we check on our wordpress site you will see the facebook icon in this section your page visitors must logged into their facebook account for them to start chatting with you if you choose whatsapp you need to enter your whatsapp number first before this could work if you use telegram you need to enter your bot id here under skype you must enter your skype id so that your viewers can send you a skype message directly to your skype id if you choose to email you must enter your email address in this text box if you choose telephone you must enter your mobile number here click the save settings button once you're done choosing the chat options on your wordpress site you can have one icon displayed for people to contact you or send you a chat message as they click on the icon on your site if you want people to send you a chat using only one of the options such as facebook whatsapp telegram skype snapchat message email and telephone then you must select the chat mode as show chat icon this will allow you to choose only one chat option to be displayed on your wordpress site if you want multiple social media channels to be displayed on your wordpress site then you must choose show chat widget chat mode and if you check on our wordpress site this is what your viewers will see as they click on this icon it will give them options to send you a chat message using different social media channels that you have chosen wp generator is an essential tool for business owners to help increase their website traffic increase conversion from potential customers to regular customers and eventually increase your sales this is a handy tool that you can find useful especially if you have a whatsapp business number and you want to use that to allow your customers to reach you on your whatsapp business number you'll be able to save them as one of your new customer contacts and add them to your broadcast list for future promotions having a whatsapp icon on your wordpress site will encourage customers to send you messages or inquiries about your business in real time which beats messaging you on emails since people check their mobile phones for sms messages more often than checking emails if you like to use this plugin you may access the link in the description below now that you have learned about wp generator click to chat on whatsapp for your site hello guys in this lesson we're going to talk about favoriting a message let's get started when you have built a huge following in your social media platforms and you have also incorporated whatsapp on your social media accounts you might be receiving tons of new messages on your whatsapp business number every day it will be stressful to search for older new messages that you want to get back to and respond to their concerns if you have hundreds of messages to check another feature that you will find helpful for your business is a feature called starred messages both the whatsapp personal app and the business app has this feature let's go to our whatsapp business app click the three dots in this pop-up menu you will see start messages click on it when you tap on the start messages it will show you a list of messages that you have starred on whatsapp to set chats to start messages choose a chat then choose a specific message that you want to star or bookmark so that you can get back to that message later tap and hold on that chosen message above you will see a few icons that you can choose from click the three dots and you will see more options such as add quick reply star and copy from the drop down menu tap on star now we have a starred message you can easily differentiate starred messages from regular messages with a star icon it's a small star placed before the time a message is sent go back to the whatsapp business dashboard and let's check on the start messages list again tap on the three dots and in the drop down menu tap on start messages now you can see a new message that we have starred a while ago when you tap on the start message you'll be directed back to the chat where that starred message can be found once you have responded to the message seo starred you can remove them from the start message list on your whatsapp to remove messages that you have starred from the chat thread choose the message that you want to unstar long press on the message and you will see these options on the upper section of your whatsapp click the three dots and you will notice that whatsapp detected that you have tapped on a message that is already marked as a starred message and it will give you an option to unstar the starred message tap on and star you will notice that the star icon in your previously starred message is now removed if you changed your mind and you want to star a message again just long press on the message tap on the three dots and choose star you will see the star icon here again and when you go to your whatsapp dashboard tap on the three dots and choose to start messages the message that we have starred is displayed on the list in this starred message window you can search for keywords that you might remember regarding your contacts message tap on the search icon and type in the keywords that you remember in your chat and you will notice the keyword is highlighted as it matches a keyword in one of your stored messages if you type in a customer name in the search box it won't show us results since it only references the content of the stored messages that you have included in the stored message list if you tap on the three dots you can also use this option to remove all of your stored messages in just one click this will save you time and tapping on each message and removing the mark as a start message if you tap on unstar all you'll see a pop-up window asking for your confirmation if you want to cancel or install all messages this is useful to protect your stored messages from being removed in the start messages list accidentally just tap cancel if you don't mean to remove all the messages from the start message list or tap on star if you don't need the starred messages to be bookmarked anymore also in the start messages window if you tap on the message you can also install every message here in this window to save you time in finding each starred message once you long press a start message in this window you will see more options above such as the label icon on star icon delete icon or the forward icon which allows you to send the start message to one or more of your contacts groups and even in your broadcast list tap on this icon to forward the start message to your chosen contacts if you tap on the three dots you can add a quick reply to this stored message you can also copy the start message or message this contact privately if you tap on quick reply you'll see the add quick reply window and save a new predefined message in one of your quick replies that is how easy you can star any messages on your chat or group chats using the starred messages feature on whatsapp you can easily bookmark specific messages that you want to save for later reference purposes this is very useful whenever you are busy and decide on responding to messages at a later time you just have to tap on the start messages option and you will see a list of messages that you have starred giving you a reference to particular messages inside a chat stored messages can only be seen by the person who starred that message using his whatsapp account hello guys in this lesson we're going to talk about statistics let's get started whatsapp business has features that your business can benefit from it's free and you don't have to pay for anything just to use the features that are not available on whatsapp personal app so far we have talked about the features of the whatsapp business app that you must take advantage of and implement in your business as it will help you on interacting with your potential and existing customers whatsapp has a feature that acts as message insights whatsapp business statistics helps business owners determine if the message they send to their contacts be it in a group broadcast list or individual one-to-one chats are sent successfully delivered read and received by their recipients let's go to our whatsapp business app tap on the three dots in this drop down menu choose settings under the settings menu you will see the business logo that you have uploaded the name of your business here and the about you section business settings to change the business profile statistics and messaging tools account settings where you can change the account privacy security or even change your number you can also view the chat settings like changing the wallpaper and under the chat settings you have the options to set the enter key on your keypad to send a message as you tap on the enter key enable or disable the media visibility which allows you to save photos videos and set a chat thread on your phone which consumes your phone's storage memory you can also change the font size of your messages here you have the option to set the font size to small medium or large font sizes as you can see we've set it to small and our chat thread covers more of the space on your mobile screen going back you can set a different language for the app and by default it is set to english we have three more available languages to choose from if you tap on this language it will apply changes to all the words that you will see in your app if you tap on the messages that you receive on your app you can see that your customers messages will stay the same going back to the chat settings you can also backup your chats if you tap on the chats backup setting then tap the backup button under the google drive settings you can also backup chats to your google drive by default it is set to never if you need to backup your google drive you have the options for how often do you need to backup automatically options are only when i tap the backup button daily weekly or monthly if you tap on the google account whatsapp will detect the mobile phone's google accounts and these are the google accounts that are detected in this mobile phone you can also add an account here if you need to back up your chats on a different google drive account backup over will allow you to backup when you are connected to a wi-fi connection or both wi-fi or cellular it's important to backup your chats if you are doing business on whatsapp so that you have a copy of your messages with your customers for emergencies that your mobile phone gets stolen or broken let's go to business settings tap on statistics here you will see how many of your messages are sent successfully as you can see we have four messages that we have sent and all four of them are delivered but not all messages have been read as you can see here under the message read option there are only three messages read by our recipients there are only three messages that have been read by our recipients you can see here that all of our messages have been received using the statistics feature will be helpful for your business this will help you understand your customers engagement with your messages messages sent will give you the total number of messages that you have sent to your customers you will determine if those messages have been successfully delivered to all of your recipients or not if it was successfully delivered then the total number of messages shown under message sent should be the same as the total number of messages under the message delivered statistics if the total number of messages sent is not equal with the messages delivered then some of your messages are not delivered successfully probably due to interrupted internet connection messages read is the total number of messages that are opened and viewed by your recipients if you see that the total number of messages under messages read is not equal or lesser than the total number of messages under message sent then you can interpret that as some of your messages are sent to recipients who are not that interested in your promotional messages if you look at these numbers you will understand that you need to improve your promotional messages that you send to your broadcast list or the way you interact and communicate with your potential and existing customers as well these simple metrics will let you know how well is your business performing using the whatsapp messages hello guys in this lesson we're going to talk about activating whatsapp web let's get started whatsapp is intended to be used in your mobile phones once you have a whatsapp account on the personal app or the business app you can activate a whatsapp web for your whatsapp account using your web browser whatsapp web can mirror your conversations in your whatsapp mobile app the web version is still secured since it will use a qr code that is unique to every account so no qr codes are alike using the whatsapp web it will be easier for you to respond to your customer inquiries since you will be using your computer's keyboard to type in your response to inquiries this is very helpful if you're receiving hundreds of messages every day from different people you can type in faster using your computer or your laptop's keyboard and use the large screen of your laptop or monitor to view the list of messages that you receive on your whatsapp personal account or business account before you can use a whatsapp web for your whatsapp account you need to activate it first before you can mirror your messages on your account the activation needs to be done once only you don't have to worry about taking the time to scan a qr code every time you want to use the whatsapp web on your computer let me show you how to activate your whatsapp web go to your whatsapp personal or business app tap on the three dots and you will see a pop-up menu to choose more options and settings choose the whatsapp web you will see the scan qr code page that you will use to scan the qr code that you will see on your browser as you go to the whatsapp web url this gives you instructions on how to activate the whatsapp web first open your web browser and input the url web.whatsapp.com this animation shows you how to scan the qr code using your whatsapp mobile app once you get how to use it tap this button to start scanning the qr code let's go to our computer's browser go to web.whatsapp.com and this is the qr code that you will scan using your whatsapp mobile app you may notice that if you don't scan the qr code right away it asks you to reload this image to generate a new code again to scan just use the app to scan this qr code and your whatsapp well will be activated right away when you check your mobile phone it has a notification that the whatsapp web is activated if your internet connection on your mobile phone was interrupted or you are no longer connected to the internet then you will see this on your browser as you reload it this means that for the whatsapp web to work you have to make sure that your mobile phone is connected to the internet so whatsapp web can mirror your whatsapp messages if you click this icon you can view your whatsapp status and also the status of your whatsapp contacts but you cannot upload your status here using the web app when composing a message you can only send text messages with emojis gifs and stickers if you click on the mic icon you need to use your computer's microphone and allow access to record voice messages click this button then allow the web to use your mic just click the mic icon and record your voice you will see the length of your recording here and you can click on the x icon to cancel the recording or click the check button to send the recording to your recipient as you can see under whatsapp mobile the voice message was sent is received and a pop-up notification is shown on the screen if you click on the file icon it will show you a drop down menu of icons that you can choose from you have photos and videos camera document and contacts if you click on photos and videos you will open your directory where you can search for photos and videos that you can share with your recipient then add a caption here you can also add emoji and add more files if you need to then click this icon to send this to your recipient and this is what our recipient will see on a screen if you click on the camera icon you need to have access to your computer's camera if you click documents you can access your hard drive to search for documents that you can send to your recipient then choose a document you may notice that you cannot add a caption here you can either add another document or send this right away if you tap on it you'll be able to see the document without sending it to your contact's email address if you click contact you can send one of your whatsapp contacts to your recipient once you receive that contact that you shared your recipient can send a message to that contact and also add them to their whatsapp contacts list if you click on the three dots inside the chat thread you have more options to choose from such as you can view the contacts info report business block the contact select messages mute notifications clear messages and delete chat in this upper menu click the three dots and you have more options such as add a new group you can check your profile check archive chats view starred messages and then store all messages here the settings menu which is only limited to notifications for sound alerts change wallpaper callers and view blocked contacts you can even use the search bar to search for chats now that you have learned about activating whatsapp web we can now proceed to the next topic using whatsapp web as a marketing tool i'll see you there hello guys in this lesson we're going to talk about using whatsapp web as a marketing tool let's get started whatsapp web is a great tool that you can use once you have registered a number that could be a landline number or mobile number that you will use for your whatsapp personal or business account in the previous lesson we have learned about how to activate the whatsapp web application under web browser which needs to be done only once then after that you can use whatsapp web every time you need to use your whatsapp account using your laptop or your computer use the whatsapp web app to respond to your contacts easily you can easily type in your response to any of your contacts inquiries about your products or services using your computer if you're a busy person and you work on your computer the whole day then it will be a burden to check on your phone every time somebody sends you a message on your whatsapp mobile app with your computer keyboard you can type faster compared to using your mobile phone's keypad and you can send any media to your customers if the files that you want to send to your contacts are stored in your computer especially if you have created your promotions using your computer and you won't be connecting your mobile phone to your computer anymore just to transfer the files to your mobile phone and send them to your whatsapp contacts create a group on your whatsapp web click list three dots then click on create group here you can add participants that you want to add into your new group these are your whatsapp contacts that are saved as your contacts on your mobile phone even if you're not using your mobile phone you can still access your whatsapp contacts list here select the contacts that you want to add to your group and if you want to remove any of your contacts that you have selected click the x icon under name then you have an option to add a photo or an icon for your group then type in the group subject here if you tap on the three dots on the group you have created or any of the chat thread you have the options to archive chat mute notifications exit group marcus and red and the most important here is pin chat if you have three pin chats already select the chat thread to unpin then you can pin another chat thread our created group will be shown in the top of the chat list send one-to-one chats using the web app if you click this new message icon you can create a new chat to send to your whatsapp contacts doing this will save you time and accessing your mobile phone just to send chat messages to one of your contacts use quick replies if you've set up your quick replies on your mobile app you can still use the predefined messages to send to your contacts using the web app just type in the slash key and the list of predefined replies that you have created will be shown here then choose a quick reply and send it to your contact view your status and your contact stories if you click on the web app status icon on the top of the search box you will see this window where you can view your status and below your status you can see a list of your contacts with status or stories they have uploaded within 24 hours on the right side of the screen you can see thumbnails of your stories and the number of people who viewed your stories beside the eye icon in this section you can view the current time and date your whatsapp stories was viewed by your contacts you can tap on each of your story and view them longer unlike on your mobile app which lets you view your stories in just a few seconds you can also see in this section the time bar which moves when each story is currently playing when viewing stories on whatsapp web your whatsapp contacts can also send replies to each of your story as you can see the reply text box below just type in your reply and you have the option to add an emotion to your message by using an emoji then click this icon to send it you can see in our whatsapp web that our reply to one of our whatsapp contacts was sent and it's seen in this section on your mobile phone tap on the three dots and choose whatsapp web you can see the logged in devices in this section if you're currently using your whatsapp web on your browser you may see the status of your whatsapp web here if you're not doing anything like browsing or typing a message on your whatsapp web you will see on your mobile phone that the status of your web app is last active with a date and time the web app syncs with your mobile app and it mirrors every message seen on your mobile if you reply to one of your contacts using your whatsapp web you will see on your mobile that the status will change to currently active right away now that you have learned about using whatsapp web as a marketing tool you can now proceed to the next chapter whatsapp stories i'll see you there hello guys in this lesson we're going to talk about what are whatsapp stories let's get started stories are a common feature of some social media platforms today it was originally started by snapchat and today instagram facebook and whatsapp also added stories in their platform on whatsapp you can share photos videos text and gifs as stories that will be available to be viewed by your whatsapp contacts for 24 hours only after 24 hours from the time that your photo or video has been uploaded as one of your whatsapp stories it will disappear and can no longer be seen in their stories on instagram you can check the stories section using their web or mobile app and browse all the stories uploaded by the people you follow on facebook you can view the stories of people in their web or mobile app messenger too whatsapp lets you know if your contacts viewed your story if you check the eye icon where you can see it on the lower middle section of your story if the eye icon has a number next to it it means that those number of contacts have viewed your story if you swipe up you can see who among your whatsapp contacts have viewed your whatsapp story but your contacts can also disable their privacy settings by having disabled the feature read receipts so that you will now be able to see all the messages or stories that your contacts have viewed from you remember that only people who have saved your whatsapp number in their whatsapp contacts list can see your whatsapp stories and you must also add those contacts in your whatsapp contacts list or in your mobile's contacts you can even set the privacy setting for your whatsapp stories and who can see your stories if you have set this privacy at a later time the previous stories that you have uploaded will not be affected by your chosen privacy setting today if you have done the same and you've also disabled the read receipts setting on your whatsapp privacy then you won't be able to see whenever one of your contacts has video messages or story to set the privacy settings of your whatsapp story go to your whatsapp tap on the status menu then tap on the three dots from the drop down menu you'll be able to see the status privacy setting tap on it here you can choose who can see your status updates which are also your whatsapp stories you have the option to select all your contacts your contacts with an exception of selected contacts and lastly you can select a few of your contacts who you want to share your status with by tapping on the only share with option then tap done let's tap on whatsapp's uploaded stories as you can see above this is the storyline where it plays for a few seconds the photo texts or videos that are uploaded here you may notice that some of the uploaded media can be edited with stickers and tags which adds creativity to your plain uploaded media it adds mood and life to your stories especially when you add stickers like emojis on them just be careful of what you share on your whatsapp stories even if your status or your stories can only be seen for 24 hours some of your contacts may be able to screenshot your status or your story if you're not careful of the media that you share you can upload long videos and whatsapp stories but there's a way that you can upload them and we will talk about how you can do it in the next lessons since you can only add videos that are 30 seconds long now that you have learned about whatsapp stories we can now proceed to the next topic publishing a story i'll see you there hello guys in this lesson we're going to talk about publishing a story let's get started whatsapp stories allow you to share plain text photos or videos that your contacts can see as they tap on your status only people who are saved in your contacts can view your stories and also they must save your number so they too can view your stories as well let me show you how to publish a story on whatsapp go to your whatsapp personal or business app then tap on status under the status tab you will see a notification that you can now share with your contacts photos videos and text that will disappear after 24 hours then tap on my status you will see that your phone's camera is activated on your screen on android phones this is what you will see on your screen tap on this circle icon to share a photo or hold the circle icon to shoot a video as you swipe up you can access your phone's gallery choose a photo or video in your gallery this is the editor for uploading your whatsapp stories in the above section you may see icons that will add color and mood in your selected media this icon will let you crop this photo that you have selected rotate your photo and when you're done tap on this button to go back to the editor this emoji icon will allow you to add stickers to your stories you can add a time sticker and choose from these available stickers as well that you'd like to add in your media if you want to delete a sticker just long press on the sticker and drag it to where the trash icon is located in our screen it's on the upper left section so let's drag the sticker to that trash icon in this corner you may notice a red color on the trash icon as you place the sticker on top of the trash icon release the sticker to the trash icon and the sticker will be removed from your photo let's add another sticker this sticker adds a location to your photo but you must enable the location settings for whatsapp we have enabled the location setting for whatsapp going back you are now seeing a google map showing your current location as you can see the sticker shows our location here we can also add multiple locations just add another location sticker then select another location different from your current location resize the sticker depending on your preference if you tap again on the location sticker it will show you a different location sticker that you can choose let's add a sticker and choose a different color as the sticker's border from this color palette just drag up and down until you see your preferred color now let's add a text to our photo tap on the t icon and you can start typing a text that you want to add into your photo you can also change the text color as you drag up and down from the color palette tap on the text section to go back to the editor now resize your text and drag it to your desired location while you resize the text you can also change the color as you see fit in the photo lastly you can use the pencil icon to draw a doodle in your photo first choose a color you prefer before drawing your doodle from the color palette tap the pencil icon again to exit the drawing if you want to remove the drawing you cannot tap on the drawing the same way stickers can be dragged into the trash icon instead tap on the undo icon here to remove it below you can add a caption to your story finalize your photo then tap on this icon to upload your story when you tap on the three dots you can view the number of contacts who viewed your story when you tap on the three dots you will see more options to forward your story to your contacts group or broadcast list if you tap on this icon the story will be sent to your selected contacts if they tap on it this is what they will see if they tap on the location sticker they will see a pop-up to see the location they can also view that location using google maps they can even check on the directions on how to get there at a specified time on google maps your contacts to receive your forwarded story can star your story forward your story to one of their contacts and they have more options to choose from as they tap on the three dots they can share it with other apps on their mobile phone especially to their social media accounts and we have just shared it with one of our facebook friends using the share option on whatsapp your contacts also have the option to set it as their profile photo a group icon or wallpaper if you tap on your status this is how your contacts will see your status you may notice that it only shows you the story for less than 10 seconds when you long press a story you'll be able to view it longer if you want to check more details in the story the caption is displayed at the bottom and also the eye icon now that you have learned about publishing a story we can now proceed to the next topic dividing a video across multiple stories i'll see you there hello guys in this lesson we're going to talk about dividing a video across multiple stories let's get started people use stories on instagram facebook and especially on whatsapp although uploading videos on these social media channels have time limits per video upload we can still upload long videos but before doing that we have to divide our long video into multiple few second video clips depending on the platform's status length limit since we cannot upload long videos on whatsapp that is more than 30 seconds in length what we can do is split our long video into multiple 30 second length videos and share them as a whatsapp story there are mobile video splitter apps that are free to download for android and ios phones on our play store let's search for the app called video splitter for whatsapp status you can see that the results here are having the same app name let's check this first app here tap on the install button and wait for it to be installed on our mobile phone once it's finished downloading you will see the open button here tap on it the app shows what features you can use it for it allows you to easily split long videos for whatsapp status tap next the app allows you to directly upload whatsapp status taking out the burden of splitting long videos into seamless 30 second clips and sending your multiple whatsapp status in a single click you can also split videos according to your preference lastly it has a feature of single split so you can trim your video once according to your choice click next you can easily share single and multiple videos on social media networks tap on this button to start using the app you must grant permission for the app to use your phone's storage tap ok then allow video splitter to access your media let's start splitting our long videos if you tap on split video you will be directed to this section where you can select a video from your gallery let's choose a longer length video this video is four minutes long tap on the video this screen is where you can split your videos into your choice of splitting below you have the options to use whatsapp split and if you choose this option your videos will be split into 30 second clips automatically this will avoid the burden of splitting your long videos manually one by one to create multiple 30 second clips if you tap on custom split you can drag the slider to show you how long you can split this video with your length of choice you may notice that you can slide it at any length even if you drag it near the end of the video if you want this split video to be uploaded on your other social media accounts like instagram which allows 15 second video length to be uploaded as stories you can set this to 15. if you want to use this for whatsapp you can set this to 30. if you tap on single split you may notice that you have two points in your slider you can slide the right point in the middle and this will trim your video within this range let's use the whatsapp split option since it will be easier for us to use it and upload multiple 30 second clips to our whatsapp account as stories tap on the check icon you will see the status window showing you the estimated time for your video to be finished splitting you can let this finish without closing the window or you can also tap on the button notify me when completed if you prefer and you will see this window showing you the status of your video split just wait for the process of splitting our long video into multiple clips this may take time when the process of splitting the video is finished you will see this on your screen it says processing completed and we can now tap on the view link as you can see here are the multiple clips that this app has created for us this four minute video was split into nine 30 second clips you can see a preview of the videos that you split as you click on each clip you can share this clip right away individually to your different social media platforms like your messenger whatsapp or any of your mobile apps that you can send video clips to below it shows you a pop-up notification that you can follow single click to preview the clip and share the video which is what we've done a while ago then long press to select multiple video clips and share them in just one click if you do a long press on one of the clips you will see the selected clip below and the number of clicks that you have selected here you can also delete clips below as you tap on the x icon on each clip when you're done tap on this button to start sharing this clips you will see this pop-up window where we can share the selected clips to our mobile apps let's choose whatsapp then you can send these clips to your recent chats and other whatsapp contacts let's share these clips to my status then tap on this icon you will see this window on your whatsapp mobile app these are the selected clips below this shows you that each video is 30 seconds long you can play each clip if you tap on the play icon you can also use the icons above to delete the clip add stickers add text or draw on your selected clips each clip will show you the file size as you can see here if you tap on the caption the app has a default caption here you can use this or just delete the caption and replace it with your preferred caption tap on this icon to start uploading these clips once it's done you can view your multiple clips on your status as your whatsapp stories you can see on the top section of our story it has multiple stories since we have uploaded our video with 9 30 second clips dividing a video across multiple stories is a way of uploading longer videos on our whatsapp account as stories whatsapp may not allow video uploads of more than 30 seconds in length but we can still upload them as multiple clips that will play continuously by splitting them into smaller links that the platform allows stories are an essential part of promoting or marketing your business it creates an emotion to your viewers that they can relate to and once they are hooked you can easily extract them as your potential customers and you can have the opportunity to engage with them as they start sending you messages regarding their interest in their products or services using the free mobile apps for splitting long videos for your whatsapp status will save you time by splitting long videos into multiple clips in just one click now that you have learned about dividing a video across multiple stories we can now proceed to the next topic using stories as a marketing tool i'll see you there hello guys in this lesson we're going to talk about using stories as a marketing tool let's get started whatsapp is a free app that can be used for personal or business purposes whatsapp is made to communicate with people you know relieving yourself of paying high fees that your mobile network could bail you just by sending sms messages or having voice calls to your contacts whatsapp doesn't have an advertising feature inside the app but you can take advantage of the features of whatsapp to market to your contacts when you have added your potential an existing customer's contact number and they have added you as well in their whatsapp contacts list then you can use that and to your advantage in promoting your products or services so that your customers can see what you are promoting people are looking to browse content that is visually appealing and catches their attention people love stories crafting compelling content that you can use as stories will hook your viewers to see more of what you can offer define your target market your business's products or services can cater to specific demographics such as age gender and location if you have a facebook page and you have already incorporated your whatsapp business number to your followers your followers will be aware that your business also has a whatsapp business number and eventually add you up in their contacts list if you check your facebook's insights you can find it on the top menus of your facebook page when you're on your business facebook page click on insights you will see an overview of your facebook pages activity on the left side click on people this will show you your fans followers people reached and people engaged as you can see here it also shows you per age range of the followers who view your facebook content by percentage you can interpret this as most of your fans are men with the age range of 25 to 34 years old below you'll be able to see the country where your audience is from and it also shows the cities and the language here sharing success stories from your previous customers can also attract people's attention if you use our previous customers review or feedback regarding their great experience with the products or services that you offer and compare their experience with the before and after scenario using your products or services your viewers will be able to relate to the scenario and your stories would eventually create an emotional connection with your viewers if they viewed that story they will easily understand that your products could add more benefits to their everyday lives than dealing with their everyday routine without the help of your products or services that could help make their lives easier visual stories like videos infographics gifs memes are widely used and shared on social media channels today using visual stories you can communicate your promotional message easily with potential customers when your target audience are visually and emotionally hooked with your stories you can show them your call to action link button or command you have the advantage of giving them a command whether they should click a link a button or send them to your landing page since they are already hooked they want to get something out of it they want to take action your next step is to persuade them so you can convert them from potential customers to regular customers using stories will help you attract more potential customers increase conversion rate increase business sales and increase engagement with your customers you want to let your target audience know that your business can help improve their lives by using stories let's show your target audience how your products can answer to their problems there's a greater chance that you'll win their hearts into loving your products and services and they will trust your brand and be your loyal customers hello guys welcome to the chapter whatsapp strategies in this lesson we're going to talk about be a marketer not a spammer let's get started digital marketing is important for businesses today promoting your business online especially on your social media channels would help your products or services be known and discovered by your target market we are in the digital age if you have a physical store and your business is not on any social media channels you will lose the opportunity to sell your business's products or services with tons of people engaging in their social media accounts start building your social media presence consumers today are researching google just to check any businesses that they want to purchase products or services from they need to verify your credibility by checking if you have an online presence product reviews and feedbacks from random strangers who have experienced availing your products and services schedule your promotions timely people are busy with their lives and the errands they do every day once they get interested in your promotion they won't purchase right away people need to be exposed to the products you are promoting at least six times before they decide to purchase if you promote your products for just a few days chances are they can easily forget about your promotion they are so busy that they might forget about your promotion right away if you don't promote your products or services again the following day build trust with your potential customers when you have built your followers on different social media platforms you can produce content that is not always your aim to sell businesses want to increase their sales but if people see you as someone who is just there to sell their products or services you might lose their interest people avoid salesmen who just message them to share their products with the intent to sell and without taking into account what the customers want you must make a plan to share educational content without always selling anything this educational content can relate to your business of how people should be informed about the benefits that they could get from the features of your products or the services that you offer how your products can improve their lives also sharing success stories of your previous customers can help in marketing your products since people love to hear success stories from the people they can relate to you can share articles infographics and video training as these can easily attract people's attention engage with their customers customers would reply or comment on your posts on your social media channels or even in whatsapp they might reply to your stories broadcast messages or as they see your whatsapp business number on other social media channels that you have for your business you must prioritize engaging with your customers the time frame of waiting for your response to their inquiries will leave an impression to your business you represent your business so if they don't get an answer from you right away they could easily be turned off and look for another business the same as the products you offer that could attend to their inquiries right away as a customer it's important to be assisted with asap since these simple gestures can form good relationships for business they will see you as someone they could rely on and not just some salesman looking to increase their sales without thinking of their customers concerns marketing your products properly will prevent your customers to be bothered by the way you promote your business to them they already are getting too much advertising around them customers are more likely to purchase from your business if you have gained their trust they want to learn something from you as you are the expert in your business industry if they trust you every time they need to avail products or services that are in line with your industry then they will come to you for help as a business owner you need to educate your customers more so that they would know that they are getting most out of their pockets by consulting with you if you market the wrong way you might lose some potential customers who could later purchase your products or services and be turned off by your promotions which seemed like spam now that you have learned about how to be a marketer and not a spammer you cannot proceed on the next topic going viral on whatsapp i'll see you there hello guys in this lesson we're going to talk about going viral on whatsapp let's get started as marketers we want our content with promoting our products and services to reach more audience on whatsapp you need to take note that before your content goes viral on any platform you should make an interesting content that would entertain your viewers on whatsapp you'll see content or messages that are forwarded which means that it is possible for people to keep on forwarding content to their contacts not only on whatsapp but also share content to and from other social media channels if you may notice some of the videos that go viral are often short in length and we don't have time to spend watching long videos just to see the most entertaining part of the video your content should make anyone be excited to show and share them with their family and friends remember that content is not just any information that people would want to know without learning something from it people will spend time reading viewing or watching your content so in return they must get something out of it your content must be valuable to people some messages that you might receive might claim to be true but sometimes there are fake news that people spread just to create fear people share content in their social media accounts with a motive for self-fulfillment to share good to no information with their friends to get connected with family and friends or to support charities or brands that they admire your content should be interesting people watching viral videos have the same emotion that they do have in common they have an anticipation of something is about to happen and that is the moment that viewers are waiting to see this will make people laugh at the humor your content must be educational educational content is viewed by everyone as they can learn something from it this content must be informative with the details that your viewers have to remind themselves that knowing this information could be beneficial in their lives your content must be inspiring your content could show people who have used your products or services and compare the before and after effect of your product on them you can show the status of your customers before they use your products or services in a way that they have problems that your product can solve then showing the after effect of your product as it helps their daily routine get better by solving a particular problem and now they are happy and satisfied your content must be convincing your content should show the pros and cons of availing your products or services people must see the benefits that they could get or achieve when they use or avail of your products or services your content must be entertaining to engage your viewers videos on social media get viral and get more views whenever people comment on how unique that video is if the video is full of humor then people will comment on the part of that video that they will find hilarious on whatsapp you can show your whatsapp stories as multiple videos where people are engaging in your stories and they will keep on sharing your stories and it later will be viral as more and more people share your video now that you have learned about going viral on whatsapp we can now proceed to the next topic using whatsapp status effectively i'll see you there hello guys in this lesson we're going to talk about use whatsapp status efficiently let's get started whatsapp status is a feature on whatsapp that you can take advantage of when you're doing business with your customers let your customers know about your whatsapp business number if you have built your followers on your social media channels then they can add you on their contacts list and you will be able to use your whatsapp status to promote your products and services there's no way to know if they have added you under contacts list but you can give them instructions when you post in your social media channels that after they add your number on whatsapp they have to send a code to your business number and in return they could get a discount that they can use to purchase your products or services that way people will be eager to add your number and you'll be able to receive a message from them so that you can add them to your whatsapp contacts list after that you can use your whatsapp status to show your promotional messages that you have crafted make sure the photos or videos that you will upload as your whatsapp status will create curiosity and attract your contacts to engage with you give special offers your contacts will be able to see your status with the products or services that you are promoting including a special limited time offer price for your whatsapp contacts will encourage your customers to purchase products from where they can save money as they avail of the special promotion that you are offering people like availing discounts so when you include a scarcity with a limited time offer you are giving your customers a deadline to take action or miss out on the huge discount this will let your customers engage with you and reply to your status about how they can avail of the products with discounts share your customer reviews when you share positive feedbacks or testimonies from your customers who likes your product or find it useful and helpful in their lives potential customers will have an assurance that your products or services are of great value and quality they will trust positive feedbacks from random strangers who have reviewed your products this can influence their buying decision to avail their products and services or not so it's a good practice to ask for your customers to leave you feedback for your business share announcements you can create an invitation for an upcoming event that your business will be a part of it could be an expo where customers can catch you live and check out your products in person also offering freebies if they attend the event will encourage them to go and experience the expo to try your products expos are a great place to promote small businesses for people to discover your products by giving discounts if they buy products on the event will give them more encouragement to push themselves in the veiling of the discount and get freebies from your business introduce products that you will offer soon this creates curiosity to your viewers it also adds excitement to your customers to stay tuned with their posts status and other social media accounts that you have because they know that anytime soon the product that you're introducing will soon be available to your store people want something new to try this is a good marketing practice so that your customers can't wait for that day to come as they can purchase and try your new product by knowing how to use your whatsapp status efficiently you can promote your business's products and services within 24 hours you can be creative with your images or videos so that your viewers would engage in your whatsapp status creating your marketing campaign using the whatsapp status will also help your business increase sales now that you have learned about using whatsapp status efficiently we can now proceed to the next topic getting people to sign up i'll see you there hello guys in this lesson we're going to talk about getting people to sign up let's get started as a business owner you want to gain more leads followers and eventually convert them into your regular long-term customers or clients you need to know the factors of how people are willingly giving their time to provide you with their private information that way you will know how your approach and strategy will be on how you will attract them and choose your business and convert them eventually as your regular customers you need to know how you can drive them to you if you offer a free ebook that they can download in return for signing up then people are most likely to give you what information you need from them people love getting free stuff so if you give them content that they can learn something from they would be happy to give out their information to you give them a preview of what they can get if they purchase your products or services you may offer a free 30-minute session for services that you offer that way they will be asking for more and as a result they would like to extend that 30-minute free trial to a full service if you start giving your customers a taste of what they can expect when they purchase your products or services they are more likely to try and purchase their products it makes people feel that they are getting a better value since they have tested it already and through testing they already know if they lack your products and services or not choose your call to action message wisely if you make your call to action a specific command that you want your viewers to do they're more likely to click on that call to action button unclear call to action will not appeal to your viewers as they would not easily understand what's in it for them if they click that button keep the sign up process simple people don't want to fill up forms that require them to input tons of their details as it will take up their time to type in their details just to sign up your goal is to make them sign up so make it simple and ask for three to four details only the necessary details are their first name last name email address and contact number which is an important information that you need for your whatsapp give limited time to offer promotions people love getting discounts if they learn that they could get 10 off any purchase from your products or service in exchange for getting their information to sign up they will be happy to do so just to save money understanding the factors that will convince your viewers to sign up will help your business increase your conversion rate it will help you more with nurturing the relationship that you have with your new leads so they can be converted to one of your regular customers thanks for watching don't forget to like and subscribe and go to technicforce.com for more tools and training

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